Refund policy

Return & Refund Policy

Last Updated: [DATE]

At BuyVista.in, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we’ll work with you to find a fair resolution.

1. Return Eligibility

You may request a return within [10 DAYS] of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.
  • The product has not been damaged through misuse, improper handling, or normal wear and tear.
  • You provide valid proof of purchase or your order number.
  • The product is eligible for return under this policy.

Some products may have different return conditions, which will be clearly mentioned on the product page or at checkout.

2. Return Timeframe

Return requests must be submitted within [10 DAYS] from the date you receive the order.

To start a return, contact us at:

Email: [ykyogesh911922@gmail.com]

Please include your order number, the product you want to return, the reason for the return, and photographs or other information where requested.

Requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Return Review and Approval

After receiving your return request, we may review the information provided and determine whether the product qualifies for return.

If your return is approved, we will provide instructions for returning the product.

Please do not send products back without first contacting us and receiving return instructions, as an unauthorized return may delay processing.

4. Refund Process

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be processed within [7–10 DAYS] after return approval.

The refund may be issued to the original payment method or through another appropriate method, subject to the payment provider’s capabilities and applicable law.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service.

5. Shipping Charges and Refunds

Where the return is due to our error, such as:

  • Wrong product received
  • Damaged product received
  • Manufacturing defect
  • Product materially different from its description

we may cover reasonable return shipping costs, subject to verification.

For other eligible returns, [RETURN SHIPPING COST WILL BE PAID BY THE CUSTOMER / RETURN SHIPPING WILL BE FREE].

Original shipping charges, if any, may be non-refundable unless the return is due to our error, a defective/damaged product, or applicable law requires otherwise.

6. Exchanges

Where available, eligible products may be exchanged for:

  • A different size
  • A different color
  • The same product
  • Another eligible variant

Exchange availability depends on product stock.

If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.

To request an exchange, contact [ykyogesh911922@gmail.com] within [10 DAYS] of receiving your order.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible, preferably within [48 HOURS] of delivery.

Please provide:

  • Order number
  • Photographs of the product
  • Photographs of the packaging and shipping label
  • A description of the issue
  • Video evidence, if reasonably requested

We may investigate the issue with our delivery or fulfilment partner.

Depending on the circumstances, we may offer:

  • Replacement
  • Exchange
  • Repair, where appropriate
  • Refund
  • Another remedy required under applicable law

Please keep the original packaging until the issue has been resolved.

8. Wrong or Missing Product

If you receive a product that is different from what you ordered, or if an item is missing from your package, contact us at [ykyogesh911922@gmail.com] as soon as possible.

We may request photographs, videos, packaging details, or other information to investigate the issue.

If the error is confirmed, we will provide an appropriate resolution, which may include replacement, exchange, or refund.

9. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or applicable law.

Examples may include:

  • Personalized or customized products
  • Products made specifically to your requirements
  • Certain hygiene or personal-care products
  • Perishable goods
  • Products that cannot be resold for health or safety reasons
  • Gift cards or digital products, where applicable
  • Products specifically identified as non-returnable on the product page

This list may vary depending on the products sold by BuyVista.in.

Nothing in this section limits any mandatory rights or remedies available to customers under applicable Indian law.

10. Condition of Returned Products

Returned products should be in the same condition in which they were received, except where the return is due to a defect, damage, wrong item, or another issue not caused by the customer.

Products showing signs of misuse, intentional damage, alteration, excessive wear, or missing components may not qualify for a return where permitted by applicable law.

11. Refunds for Promotional Orders

If you purchased a product using a discount, coupon, promotional offer, bundle, or other special pricing, the refund amount may be calculated based on the actual amount paid for the returned product.

Where a promotion required multiple products to qualify for a discount, returning one item may affect the promotional discount applied to the order.

12. Cash on Delivery Orders

For Cash on Delivery (COD) orders, refunds may be processed through an available electronic payment method or another method we reasonably provide.

We may request accurate bank, UPI, or other payment details where necessary to process the refund.

13. Return Shipping Procedure

If your return is approved, we will provide instructions regarding the return method.

Depending on the reason for the return:

  • Our error/damaged or defective product: [RETURN SHIPPING WILL BE COVERED BY BUYVISTA]
  • Customer-requested eligible return: [CUSTOMER PAYS RETURN SHIPPING / FREE RETURN]

Customers should not ship products to an address not provided by BuyVista.in.

14. Refund Delays

If you have been notified that your refund has been processed but the amount has not appeared in your account after the expected period, please first check with your bank or payment provider.

If the refund is still not received, contact us at [ykyogesh911922@gmail.com] with your order number and refund details, and we will assist you.

15. Cancellation Before Shipment

If you want to cancel an order, contact us as soon as possible at [ykyogesh911922@gmail.com].

We will try to accommodate cancellation requests made before processing or shipment. However, cancellation may not be possible once an order has been processed, packed, or handed over to the delivery partner.

16. Customer Support

For return, exchange, or refund assistance, contact:

Store: BuyVista.in
Email: [ykyogesh911922@gmail.com]
Phone: [PHONE NUMBER]
Business Address: [FULL BUSINESS ADDRESS]

Please include your order number in all return and refund communications.

17. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

The latest version will always be published on this page with the updated date.


Our Promise

We want every customer to have a positive shopping experience with BuyVista.in. If something goes wrong with your order, please contact us—we’ll review the situation fairly and work toward an appropriate solution in accordance with this policy and applicable Indian law.